Terms and Conditions
KORREKTURDIENST
Preliminary Remarks
The General Terms and Conditions (GTC) apply to all services and the entire business relationship between the client and Christa Berger, BA (hereinafter referred to as the contractor). The client acknowledges these GTC by placing an order confirmed via email. The contractor’s GTC take precedence over any client’s terms and conditions. Any individual agreements override these GTC.
Unless otherwise agreed in writing, the prices valid at the time of order confirmation as stated on https://www.korrekturdienst.at/leistungen-preise apply. Page prices refer to a standard page of 1,500 characters including spaces and footnotes. All prices apply exclusively to editing electronic media. Paper processing requires prior notice and an additional fee. Conversion of texts into editable formats before processing (e.g., extracting website texts) also incurs additional charges.
Scope of Services
Services include proofreading, editing, plagiarism checks, and formatting of various texts and academic papers. Services are provided for German texts and, upon request, English texts. The scope is defined by the written order description. Changes must be made in writing. The client provides all necessary documents and information.
Order Placement
Upon client inquiry, the contractor issues a non-binding written offer valid for two days. The contract is concluded upon sending the order confirmation and the complete text by the client. Written email confirmation is required for order acceptance and any amendments. The contractor may reject orders without stating reasons. Contracts may be canceled for important reasons such as unethical, politically questionable, or offensive content or infringement of third-party rights. The client is responsible for the legality of text contents. The contractor may cancel if the document does not meet minimum quality requirements.
Minimum requirements for correction services: The document must be of sufficient quality for normal proofreading; this is assessed by the contractor. Poor quality may lead to order cancellation. The client must not commit fraud. If canceled, the client will be informed promptly. The contractor reserves the right to terminate the contract in case of abusive communication. Services performed until termination are fully payable. The client must provide accurate name and address for internal use only. The contractor may outsource parts of the work to third parties; however, the business relationship remains between client and contractor.
Client Obligations
For smooth order processing, clients must fulfill key obligations including providing complete, legible materials and notifying of any deadlines that, if missed, invalidate performance. Texts must be delivered in a word-processing format. Virus-free files are required. Clients guarantee usage rights and indemnify the contractor against third-party claims. Any special instructions, such as language variants or legal texts, must be communicated. Relevant academic information must be provided (e.g., title, faculty).
Service Provision, Delivery, and Deadlines
Timely delivery of texts and written order confirmation are prerequisites for on-time delivery. Edited texts are sent electronically promptly after completion. Delivery is considered fulfilled upon electronic dispatch; the contractor bears no liability for transmission success. Any changes during the project must be reported immediately. Late changes may affect deadlines and pricing. Clients bear costs for rework due to incorrect or changed instructions. Liability for delays due to force majeure (e.g., war, strikes, outages) is excluded. The contractor may extend deadlines or withdraw from the contract in such cases. Clients will be informed of delays promptly. The contractor may refuse orders containing unlawful content discovered post-contract. Cancellation fees apply if no services were performed. Deadlines are binding only if explicitly agreed. Delivery times depend on client cooperation.
Plagiarism Checks
Plagiarism checks are performed using Plagaware software, or alternative upon request. The contractor conducts checks to the best of their knowledge; liability remains with the client. A plagiarism report is provided and should be reviewed by the client. Data will be deleted upon request.
References
By placing an order, the client consents to being listed as a reference on the contractor’s website. If not desired, the reference will be removed.
Cost Estimates
Estimates are non-binding. If actual costs exceed estimates by more than 15%, the client will be notified. Lack of timely objection implies consent.
Fees and Payment / Default
The contractor is entitled to agreed fees and may request advance payments. Billing address is required for invoicing. Installment payments are possible by arrangement. Surcharges apply for express and weekend work. All fees are VAT exempt per § 6 Abs. 1 Z 27 UStG. Payment is due immediately after delivery or upon invoicing. Changes remain property of the contractor until full payment. Late payment incurs €20 fees and statutory interest. Legal steps reserved. Payment only by online transfer; no cash.
Confidentiality
The contractor maintains confidentiality unless released by the client. Documents are not shared with third parties.
Claims and Liability
The contractor strives for timely and careful execution aiming to minimize errors. A residual error rate may remain, especially with highly error-prone source texts. Only one notification per recurring error is required. No guarantee for complete error-free texts. The contract is considered fulfilled if at least 85% of errors are corrected (70% for express jobs over 2,000 words). The client must provide documented third-party complaints. Liability excludes factual or content errors not attributable to the contractor. Stylistic suggestions are recommendations, not grounds for claims. Complaints must be made within five working days. Liability is limited to intent and gross negligence and capped at the order value. Electronic transmission is at client risk. The contractor is not liable for third-party data breaches, improper files, or legal correctness of texts. No liability for plagiarism detection failures or indirect damages.
Severability Clause
Invalid provisions do not affect the rest of the contract. Parties shall replace invalid terms with valid, similar provisions.
Applicable Law and Jurisdiction
Place of performance is the contractor’s business location; jurisdiction is Graz, Austria. Austrian law applies exclusively.
Final Provisions
The contractor may amend the GTC at any time; the version valid at contract conclusion applies.
Version 2025